WhatsApp Messenger is a freeware, cross-platform messaging and Voice over IP (VoIP) service owned by Facebook. It allows the sending of text messages and voice calls, as well as video calls, images, and other media, documents, and user location. The WhatsApp client application runs on mobile devices but is also accessible from desktop computers while the mobile device is connected to the Internet. The service requires users to provide a standard cellular mobile number. Originally, users could communicate only with others individually or in groups of individuals, but in September 2017, WhatsApp announced a forthcoming business platform to enable companies to provide customer service to users at scale.
The client application was created by WhatsApp Inc. of Mountain View, California, which was acquired by Facebook in February 2014 for approximately US$19.3 billion. By February 2018, WhatsApp had over one and a half billion users, making it the most popular messaging application at the time. It has grown in multiple countries, including Brazil, India, and large parts of Europe, including the United Kingdom and France.
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